FAQ

Welcome to our FAQ page! Here you’ll find answers to the most common questions about our products, shipping, orders, and more. If you can’t find what you’re looking for, feel free to contact us.

1. What is Filler Supply Co.?

Filler Supply Co. is a trusted supplier of high-quality cosmetic fillers and aesthetic medical supplies. We serve licensed professionals and clinics looking for premium products and reliable service.

2. Who can purchase from Filler Supply Co.?

We only sell to licensed medical professionals, aestheticians, and certified practitioners. Proof of license or certification may be required upon checkout or account setup.

3. Are your products authentic?

Yes. All our products are 100% authentic, sourced directly from reputable manufacturers or authorized distributors. We do not sell counterfeit or expired products.

4. What brands do you carry?

We offer a curated selection of leading brands, including but not limited to:

  • Juvederm®

  • Restylane®

  • Teosyal®

  • Revolax®

  • Stylage®

  • Neuramis®
    Check our Shop page for our full product catalog.

5. Where do you ship?

We ship internationally to most countries. Shipping options and rates will be displayed at checkout based on your location.

6. How long does shipping take?

Delivery times vary by location:

  • USA & Canada: 3–7 business days

  • Europe: 2–5 business days

  • Rest of World: 5–10 business days
    Express shipping options are available at checkout.

7. What are your shipping fees?

Shipping costs are calculated based on your order total, location, and chosen shipping method. Free shipping is available for qualifying orders over a certain amount (check our Shipping Policy for details).

8. Do you offer returns or exchanges?

Due to the nature of our products, we do not accept returns on medical or injectable items. However, if your order arrives damaged or incorrect, please contact us within 48 hours for assistance.

9. Is it safe to order from your site?

Absolutely. Our website uses industry-standard SSL encryption to protect your personal and payment information.

10. Can I track my order?

Yes. Once your order is shipped, you’ll receive a confirmation email with tracking information. You can also log in to your account to view your order status.

11. How can I contact customer support?

You can reach our team via email at support@fillersupplyco.com, or by filling out the contact form on our Contact Us page. We aim to respond within 24 hours.

12. Do you offer bulk or wholesale pricing?

Yes! We offer volume discounts and wholesale pricing for clinics and resellers. Please reach out with your requirements.