We accept all major credit and debit cards, including Visa, MasterCard, and American Express. We also support secure payments via PayPal and select digital wallets. Bank transfer options are available for wholesale or bulk orders.

At this time, we do not offer financing or installment payment plans. However, we are working to add flexible payment options in the near future.

Payments may be declined due to incorrect billing details, insufficient funds, or restrictions from your card issuer. If you’re having trouble, please double-check your information or contact your bank. You can also reach out to us for assistance.

Yes, an order confirmation and receipt will be sent to your email after a successful purchase. You can also download invoices from your account dashboard.

Due to the sensitive nature of our products (cosmetic injectables and medical supplies), we do not accept returns for safety and hygiene reasons. Please ensure your order is correct before completing your purchase.

If your order arrives damaged, incorrect, or missing items, please contact us within 48 hours of delivery. Include your order number and photos of the package/products, and we will resolve the issue as quickly as possible.

Refunds are only issued for orders that qualify—such as incorrect items sent, damaged goods, or canceled orders (before shipment). Once approved, refunds will be processed back to your original payment method within 5–10 business days.

We can only modify or cancel orders before they are shipped. Please contact us as soon as possible if you need to make changes. Once an order is processed, it cannot be altered or refunded unless eligible under our return policy.